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Quality Analyst
Andheri East Near Western Express Metro Station, Mumbai, Maharashtra Get Direction
Posted on: 18 Jan 2017
Job details
- CATEGORY BPO
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SALARY RANGE
21000 - 25000 PM
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LANGUAGE
English, Hindi
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EXPERIENCE
2 – 5 Years (Skilled)
- JOB TYPE Full Time
- GENDER Female
- TIMINGS Regular Day Shift
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NO. OF VACANCY
Job description
Managing work with proper quality analysis and highlighting problem areas in the process Identifying fatal errors and non fatal errors impacting the process & take corrective/ preventive action. Giving constructive feedback to the Executive and improving their performance by suggesting necessary action plans Responsible for achieving quality targets and meeting deadlines Giving suggestions and ideas on making the quality of the calls better and coaching the associates on the areas of improvement. As a quality analyst, continuously contributing towards improvement of the quality of the team and make it consistent
Benefits with this employer
- Competitive Salary
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